Shipping & Returns
Most orders are shipped within 1-2 business days. A shipping confirmation and tracking number will be emailed once your package is on its way.
Because our products are temperature sensitive, it is important to remove the package from the mailbox as soon as possible after delivery.
Unfortunately, we cannot accept returns or exchanges due to the nature of our hand-crafted products. However, if your product is damaged upon arrival, contact us at firstname.lastname@example.org within 3 days. Please include your order number and a photo of the damaged product in your email.
Here at Ivy & Twig, we stand behind our products and want you to be happy with your purchase. If you are unsatisfied in any way, please contact us and we will work to resolve your concerns.